We want you to love your purchase! If something isn’t right, don’t worry — we keep our returns process simple and fair. Here’s how it works:
🔄 14-Day Return Window
- You can request a return within 14 days of receiving your order.
- To start a return, email sales@aussiefootcare.com.au. Please wait for our approval before sending anything back.
📦 Condition of Items
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Unopened items: Eligible for return if in original condition and packaging. A 10% restocking fee apply. Return postage is at your cost.
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Opened items: For hygiene reasons, some products (e.g. compression socks/stockings) are not eligible. Other items may be considered case-by-case; they must be unused. A 10% restocking fee applies if accepted. Return postage is at your cost.
💥 Damaged or Wrong Item
- If your order arrives damaged or incorrect, contact us promptly with photos so we can make it right.
- Claims without details or no response within 7 days may be closed automatically.
💳 Refunds
- Once we receive and approve your return, refunds are issued to your original payment method.
- Your bank or card provider may take a few days to process the refund.
- Refunds exclude payment processing fees (e.g. PayPal), shipping fees, and other non-recoverable expenses.
❌ Cancellations
- If you need to cancel, please tell us before your order is shipped. If processing has begun, cancellation may not be possible.
- Payment processing fees (e.g. PayPal) may not be refundable.
🛑 Important Notes
- If you request ATL or ship to a PO Box/Parcel Locker, responsibility transfers when the carrier shows delivery. We cannot be liable for missing or stolen parcels after delivery.
- False or fraudulent claims will be rejected and items returned at the customer’s expense.
If you’re unsure about anything, just reach out — we’ll guide you through the quickest solution.
