Refund policy

 

We want you to love your purchase! If something isn’t right, don’t worry — we keep our returns process simple and fair. Here’s how it works:

🔄 14-Day Return Window

  • You can request a return within 14 days of receiving your order.
  • To start a return, email sales@aussiefootcare.com.au. Please wait for our approval before sending anything back.

📦 Condition of Items

  • Unopened items: Eligible for return if in original condition and packaging. A 10% restocking fee apply. Return postage is at your cost.
  • Opened items: For hygiene reasons, some products (e.g. compression socks/stockings) are not eligible. Other items may be considered case-by-case; they must be unused. A 10% restocking fee applies if accepted. Return postage is at your cost.

💥 Damaged or Wrong Item

  • If your order arrives damaged or incorrect, contact us promptly with photos so we can make it right.
  • Claims without details or no response within 7 days may be closed automatically.

💳 Refunds

  • Once we receive and approve your return, refunds are issued to your original payment method.
  • Your bank or card provider may take a few days to process the refund.
  • Refunds exclude payment processing fees (e.g. PayPal), shipping fees, and other non-recoverable expenses.

❌ Cancellations

  • If you need to cancel, please tell us before your order is shipped. If processing has begun, cancellation may not be possible.
  • Payment processing fees (e.g. PayPal) may not be refundable.

🛑 Important Notes

  • If you request ATL or ship to a PO Box/Parcel Locker, responsibility transfers when the carrier shows delivery. We cannot be liable for missing or stolen parcels after delivery.
  • False or fraudulent claims will be rejected and items returned at the customer’s expense.

If you’re unsure about anything, just reach out — we’ll guide you through the quickest solution.